Customer Care & Recovery
Turn a
make-good
into a
make-great
Embracing the power of a versatile payments solution like SKUx enables companies to adapt to the ever-changing needs of customers, creating a seamless and delightful customer experience. Invest in a payments solution that empowers your business to flourish in a mobile- centric world.
Customer Care & Recovery
Turn a make-good into a make-great
Embracing the power of a versatile payments solution like SKUx enables companies to adapt to the ever-changing needs of customers, creating a seamless and delightful customer experience. Invest in a payments solution that empowers your business to flourish in a mobile- centric world.
Give the gift of immediate satisfaction
When a manufacturer experiences an unplanned event, such as a nationwide product recall, the financial and brand loyalty damage effects can be immense and long-lasting. Leveraging the SKUx platform ensures that customers are refunded quickly and efficiently, also while preventing waste, fraud and keeping an already bad experience from getting worse.
Just-in-time customer support
Enable real-time digital refunds
Win-back dormant customers
Optimize product recall fulfillment
Reimbursement for service disruption
Improve Customer Recovery
Instill confidence in customers and foster a positive perception of the brand with branded digital payments. Handle refunds, recalls, chargebacks, and service recovery with speed, efficiency and security.
Mitigate Refund/Recall Fraud
Fraudulent refund requests and product recalls can be challenging to manage and a threat to efficiency. The SKUx payment platform includes advanced security features that help prevent refund and recall fraud.
Digitize & Streamline Legacy Processes
Paper checks and vouchers are costly and time consuming. Digitize and streamline these processes through SKUx, resulting in quicker processing, improved customer satisfaction and access to key data analytics on usage and budget.
Improve Escheatment Management
With SKUx, full budget visibility is on display through real-time dashboards. Know when cards are activated and balance spent, ensuring compliance with regulatory requirements and reducing the risk of costly penalties.
Promote Customer Retention
Our payments solution can facilitate subscription-based models, personalized offers, and special discounts to encourage repeat purchases that over time foster loyalty and reduce customer churn rates.
Instant Customer Satisfaction
Save time, lower costs and cultivate loyalty
Turn a ‘make-good’ into a ‘make-great’ with the SKUx payments platform. Now you can provide refunds at the speed (and desires) of today’s consumer with branded, instant digital payments. Integrate via API to provide a seamless, low-friction payment solution that really delivers on your brand promise.
Legacy Refunds Process
- 4 to 12+ weeks to deliver
- Check requires consumer to deposit or cash
- May require account creation or app (Venmo/Paypal)
- No product/retailer attribution (cash)
- Customer experience full of friction
- Risk of mail/check fraud
- Minimal branding opportunities
Refunds Powered by SKUx
- Payment delivered instantly to a mobile device
- Refund is immediately ready to spend
- No bank account or check cashing required
- No need for a mobile app
- Attribute spend with dynamic spend control
- Mitigate check/coupon fraud
- Branded payment cards promote loyalty
Turn a make- good into a make-great
