SKUx

Customer Care & Recovery

Turn a
make-good
into a
make-great

Embracing the power of a versatile payments solution like SKUx enables companies to adapt to the ever-changing needs of customers, creating a seamless and delightful customer experience. Invest in a payments solution that empowers your business to flourish in a mobile- centric world.

Customer Care & Recovery

Turn a make-good into a make-great

Embracing the power of a versatile payments solution like SKUx enables companies to adapt to the ever-changing needs of customers, creating a seamless and delightful customer experience. Invest in a payments solution that empowers your business to flourish in a mobile- centric world.

Give the gift of immediate satisfaction

When a manufacturer experiences an unplanned event, such as a nationwide product recall, the financial and brand loyalty damage effects can be immense and long-lasting. Leveraging the SKUx platform ensures that customers are refunded quickly and efficiently, also while preventing waste, fraud and keeping an already bad experience from getting worse.

Just-in-time customer support
Enable real-time digital refunds
Win-back dormant customers
Optimize product recall fulfillment
Reimbursement for service disruption

Improve Customer Recovery

Instill confidence in customers and foster a positive perception of the brand with branded digital payments. Handle refunds, recalls, chargebacks, and service recovery with speed, efficiency and security.

Mitigate Refund/Recall Fraud

Fraudulent refund requests and product recalls can be challenging to manage and a threat to efficiency. The SKUx payment platform includes advanced security features that help prevent refund and recall fraud.

Digitize & Streamline Legacy Processes

Paper checks and vouchers are costly and time consuming. Digitize and streamline these processes through SKUx, resulting in quicker processing, improved customer satisfaction and access to key data analytics on usage and budget.

Improve Escheatment Management

With SKUx, full budget visibility is on display through real-time dashboards. Know when cards are activated and balance spent, ensuring compliance with regulatory requirements and reducing the risk of costly penalties.

Promote Customer Retention

Our payments solution can facilitate subscription-based models, personalized offers, and special discounts to encourage repeat purchases that over time foster loyalty and reduce customer churn rates.

Instant Customer Satisfaction

Save time, lower costs and cultivate loyalty

Turn a ‘make-good’ into a ‘make-great’ with the SKUx payments platform. Now you can provide refunds at the speed (and desires) of today’s consumer with branded, instant digital payments. Integrate via API to provide a seamless, low-friction payment solution that really delivers on your brand promise.

Legacy Refunds Process

Refunds Powered by SKUx

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Turn a make- good into a make-great