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Virtual Prepaid Card FAQ

Frequently Asked Questions

1. When using the card online, ensure the purchase amount is less than the available balance on the card. If the card is processed for more than the available balance, it will decline.
2. Check the card balance by accessing the original web link you used to initially access the digital card
3. Access the Help Center or contact customer.care@SKUx.io for specific questions.
First, add the card to your mobile wallet before shopping in-store. Once the card is in your mobile wallet, follow these steps: Open the card in your mobile wallet and simply tap to pay (if tap-to-pay is available). Use an additional payment method if there is a remaining purchase balance.
Refer to the card information in your mobile wallet or from the original web link you used to access the card
Check that the card balance is greater than your cart total
Select ‘Credit’ as payment method
Enter card #, expiration date, CVV, and home address
Refer back to the original web link you received to get back to the designated card page within the web browser
Tap/click on the ‘Get Started’ button
Tap/click the refresh icon above the card image to see the balance
Please first verify that the card has not expired and that no specific spending rules have been applied. Your card might be restricted to a particular retailer, timeframe, or geographic location. If you suspect there are spending rules, you can review them by returning to the original web link you received. Tap or click the 'Get Started' button, and then tap or click the refresh icon above the card image. On this same page, you can also check the expiration date to confirm the card is still active.
IN-STORE: If the purchase amount exceeds your available card balance, split the purchase into two separate transactions. Or, ask the cashier the exact amount to deduct from the digital card, then pay the remaining balance with a second form of payment. Please note, not all merchants are equipped to handle “split-tender” transactions.
ONLINE: Split-tender transactions are rare for online purchases. Contact the specific merchant directly for instructions on how to make a split tender purchase online.
The digital card does not require a PIN number for purchase. You can typically bypass it at the register or ask the cashier to bypass it. If you’re asked for a zip code, use your local zip code. If that doesn’t work, try 33701 as the zip code.
If you’re using the card online, a mobile device is not required. However, if you want to use the card in store, then a mobile device is required.
This card is a digital prepaid card that can be used at all major retailers wherever Visa or Mastercard is accepted. This card is not a coupon.
If you do not want a prepaid card you will need to contact the company that provided you the card to request another form of reimbursement. SKUx only provides technical support for the prepaid card.
If you are still experiencing issues, please email customer.care@skux.io and include your first and last name, the last four digits of your card #, and a brief description of your issue and someone from our support team will look into it.

*Visa: This card is issued by Sutton Bank, Member FDIC, pursuant to a license from Visa U.S.A. Inc. SKUxchange Inc. is not an FDIC-insured institution, FDIC deposit insurance coverage only protects against the failure of an FDIC-insured deposit institution, and FDIC insurance coverage is subject to passthrough insurance requirements. Certain conditions must be met for passthrough coverage to apply.

*Mastercard: This card is issued by Sutton Bank, member FDIC, pursuant to license by Mastercard. SKUxchange Inc. is not an FDIC-insured institution, FDIC deposit insurance coverage only protects against the failure of an FDIC-insured deposit institution, and FDIC insurance coverage is subject to passthrough insurance requirements. Certain conditions must be met for passthrough coverage to apply.