Customer Care

When Things Go Wrong, Show Up Right

How you respond matters. SKUx helps you turn negative moments into positive outcomes. Resolve complaints with digital payments sent straight to mobile. No friction, no delay, just a better way to make it right.

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First Class Customer Support

Every negative experience is a chance to build trust – or lose it. Today’s consumers expect speed, clarity and convenience. Sending a check in the mail just won’t cut it. With SKUx, you can issue make-goods that feel like make-greats – instantly, securely, and with your brand front and center.

Restore Customer Confidence

Branded digital payments turn negative experiences into quick wins - showing customers their issue matters and resolving it without delay.

Ditch the Paper
Chase

Moving on from checks and vouchers means faster processing, fewer errors, and less admin - freeing up your team to focus on real service.

Keep Customers Coming Back

Every seamless resolution becomes a reason to return. Well-timed incentives help turn complaints into loyalty moments.

Let Your Teams
Shine

Empower your support staff with solutions that make their jobs easier - and their outcomes more meaningful.

Service Recovery, Delivered Right.

Smart Features for Faster Fixes

Flexible Resolution Tools

Choose from digital prepaid cards, promo codes, or retailer-specific incentives, giving your team the right option for every situation.

Smart Spend Controls

Set exactly where, when, and how funds are used – so every make-good stays on budget and is used as intended.

Branded, Seamless Delivery

Resolve issues with a consistent, fully branded experience that builds trust and feels like your brand at every step.

Clear Data, Smarter Decisions

Track usage, delivery, and outcomes – so you can prove impact, spot trends, and keep improving service.

Mobile-First Convenience

Deliver resolutions straight to customers’ phones – no delays, no downloads, no barriers. Just fast, easy satisfaction.

Take Charge of Customer Complaints

Modernize how you handle unhappy moments. Resolve issues in real-time with digital tools that restore trust – helping you move on from legacy methods and make bad experiences better.

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Frequently Asked Questions

How does SKUx help resolve customer complaints faster?

SKUx enables brands to issue digital payments instantly to a customer’s mobile device. That means your teams can respond to service issues in real-time and turn frustration into resolution in under a minute.

What kind of customer complaints can SKUx help with?

Whether it’s a product defect, service issue, shipping delay or missing item - SKUx helps you deliver instant value to customers to make things right. It works across industries and use cases, with full flexibility on the offer type and spend rules.

How is working with SKUx better than sending a physcial check or voucher?

Physical payment reimbursements can take weeks to arrive, often require manual processing, and offer no visibility or attribution. SKUx makes it instant, trackable, and branded, reducing churn and restoring confidence on the spot.

Can I customize the customer experience?

Yes. Every touchpoint can reflect your brand, from the landing page and messaging to the digital card design. That means your customer feels looked after by you, not redirected to a third-party provider.

Can SKUx help reduce fraud related to physical payments?

Yes. Unlike cheques or static vouchers, SKUx payments use dynamic spend controls. Unlike with checks or vochures you define where, when, and how funds are used. Every payment is compliant, secure, and easy to monitor.