Use Case

Transform Customer Care into Loyalty Driver

Provide a seamless service experience from contact to resolution, while achieving procurement efficiencies, improving resolution times and mitigating check fraud.

Why SKUx Works

Seamless service experience

Provide a seamless service experience from contact to resolution, while achieving procurement efficiencies and improving resolution times

Branded experience strengthens product association

Consumer is directed to a branded landing page with clear instructions, maintaining your brand throughout the resolution process

Regulatory compliance ensures programme safety

Consumer enters information, is verified in compliance with regulatory standards, agrees to Privacy Policy and T&Cs before offer activation

Performance tracking optimises future campaigns

Track performance and monitor spend to understand impact.

How it works

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Key Outcomes

Resolve issues instantly

Replace weeks of waiting with seconds of action

Eliminate check fraud

Zero fraud reports with digital-first approach

Improve satisfaction scores

Up to 35% increase in CSAT with instant resolution

Reduce processing costs

Cut procurement expenses and manual workflows