CONSUMER CARE & RECOVERY

The best advertising is done by satisfied customers

When a manufacturer experiences an unplanned event, such as a nationwide product recall, the financial and brand loyalty damage effects can be immense and long-lasting. 

Leveraging the SKUx platform ensures that customers are refunded quickly and efficiently, also while preventing waste, fraud and keeping an already bad experience from getting worse.

Quick

React to unforeseen high-volume events in hours not days or weeks

Refunds sent via email, SMS, social messaging, or online chat

Ensure customer satisfaction with instant digital refund redemption

Secure

Digital refunds reach consumers directly to their mobile device

React efficiently with customer support platform integration

Use of serialized codes prevents fraud and waste

Transparent

Real-time reports on views, claims, redemptions and more

Re-engage with customers via retargeting to ensure receipt of refund