Customer Care & Recovery

CUSTOMER CARE & RECOVERY

Give the Gift of Immediate Satisfaction

Give the Gift of
Immediate Satisfaction

Our Mission

Turn a 'Make-Good’ into a ‘Make-Great’

Turn a ‘Make-Good’ into a ‘Make-Great’

When a manufacturer experiences an unplanned event, such as a nationwide product recall, the financial and brand loyalty damage effects can be immense and long-lasting. Leveraging the SKUx platform ensures customers are refunded quickly and efficiently, also while preventing waste, fraud and keeping an already unpleasant experience from getting worse.

When a manufacturer experiences an unplanned event, such as a nationwide product recall, the financial and brand loyalty damage effects can be immense and long-lasting.

Leveraging the SKUx platform ensures customers are refunded quickly and efficiently, also while preventing waste, fraud and keeping an already unpleasant experience from getting worse.

Digital Payments vs Paper Checks

Much, Much Quicker

Receive refund payment instantly vs. days/weeks/months via the mail

Mobile Preferred

74% of consumers prefer digital payments over checks and cash

Less Costly

Minimal fees vs. fees per transaction (labor, paper, postage)

Paper = More Work

Unbanked customers must utilize check-cashing merchants, and banked must deposit check

Less Susceptible to Fraudulent Activity

No loss of check or exposing personal info in the mail

Much Easier to Track and Manage

Digital trail > Paper trail

The Comparison

Quicker Refund = Happier Customer

Ensuring a speedy delivery is imperative to customer satisfaction. Deliver your offer in less than 24 hours, compared to the normal recall delivery of 4-16 weeks.

93%

of customers are likely to make repeat purchases from companies that offer excellent customer service.

93%

of customers are likely to make repeat purchases from companies that offer excellent customer service.

80%

of customers said they have switched brands because of a poor customer experience.

80%

of customers said they have switched brands because of a poor customer experience.

Let's Compare

Normal Refund

SKUx Powered Refund

The Customer Experience

Identify Customers

Customer emails are collected via support web form or CSR, and batch processed

Present Offer

Customer is presented with a branded landing page to start redemption process

Verify/Identify User

Ensure redemption is securely reaching the intended customer

Deliver Virtual Card

The Virtual debit or gift card is delivered with instructions on use, including save to mobile wallet

Your Options

A Personalized Journey

Make the customer feel excited about getting their digital offer. Add your company’s look and feel with a totally customizable graphic on the initial landing page.